Privacy

Your privacy matters, especially when you are thinking about therapy. This page explains what this website does and doesn’t collect, and where your information goes when you book. It is written with British Columbia’s Personal Information Protection Act (PIPA) in mind.

This website collects almost nothing

• There are no forms on this website. Nothing you type here is sent or stored.
• There are no cookies, no analytics, no advertising and no tracking of any kind.
• The website makes no requests to other companies’ servers. Fonts and images are served from this site alone, so no other company learns that you visited.

Server logs

Like almost every website, the server that hosts this site keeps a standard technical log of requests: your IP address, the page requested, the date and time, and your browser type. Our hosting provider clears these logs about once a month; they are not archived. They are kept for security and to keep the site running. They are not used to identify visitors, and are never combined with booking or clinical information.

Our hosting provider’s servers are located in the United States.

When you book

The “Book a free consult” buttons take you to Jane, a Canadian practice-management system built for health professionals. Booking, intake forms, consent, secure messaging and clinical records are all handled in Jane, not on this website. Jane stores Canadian practices’ data in Canada. You can read Jane’s privacy policy.

Email to this practice is handled by Hushmail, an encrypted email service designed for health professionals. Please don’t send clinical or urgent information by email; Jane’s secure messaging is the better place for that.

Your rights

You have the right to ask what personal information I hold about you, to ask for it to be corrected, and to ask how it has been used or disclosed. Rhonda Alton-Tracy is responsible for privacy in this practice. Privacy questions and requests: rhonda@rhondaaltontracy.com.

If you’re not satisfied with how a privacy concern is handled, you can contact the Office of the Information and Privacy Commissioner for British Columbia.